FAQs

For detailed information regarding purchases, privacy, and store rules, please view our Privacy Policy, Complaints Policy and Terms & Conditions.

Location, Hours, & Accessibility

QuestionAnswer
Do you have a physical store?Yes! We are conveniently located at Butikstorvet 14C, 7190 Billund, Denmark, just 90 meters from LEGO House and 1 km from Billund Airport. Current opening hours (which change seasonally) are available on Google and at the bottom of our website.
Is your store fully accessible for all visitors?Yes! We are committed to being a welcoming and accessible space. We feature wide aisles, step-free access, and facilities specifically designed for disabled visitors and families.
Is the store climate-controlled?Yes, the store is fully air-conditioned and heated to ensure a comfortable shopping and playing environment year-round, regardless of the season.

Our Collection & Card Wall

QuestionAnswer
What can I find on your Massive Card Wall?Our Massive Card Wall features over 800 curated single cards, ranging from the newest releases to rare vintage treasures and authenticated graded collectibles. It’s constantly updated, offering something for every collector.
Do you carry graded cards?Yes. We feature a selection of professionally graded cards from reputable companies like CGC, PSA, and BGS on our wall display. These are authenticated, protected, and ready to be the centerpiece of your collection.
What products do you offer besides single cards?In addition to singles and graded cards, we stock the latest sealed products, booster packs, deck boxes, sleeves, and other collecting essentials from popular TCGs like Pokémon, Magic: The Gathering, and more.
Do you list your full inventory online?No. Our single and graded cards are highly sought after and often sell out quickly in-store. Visiting our store is the best way to browse the full selection and find rare treasures not listed online.
Can I sell or trade my Pokémon cards with you?Yes, but only in-store and on a case-by-case basis. Please bring your cards during opening hours for a valuation by our team. We do not facilitate buying or trading online or via email.

Play Area & Community Events

QuestionAnswer
Is there a dedicated area for playing games?Absolutely! We feature a huge, immersive play area with 40+ permanent seats for both casual play and competitive tournaments. A 100″ event display is the central hub for our community.
What types of games and events do you host?We host weekly events and tournaments for all skill levels, from beginner-friendly casual play to high-stakes competitions. We primarily focus on popular TCGs like Pokémon and Magic: The Gathering, but we also support other tabletop games – check our event calendar for specifics!
Is there a fee to use the casual play area?No, access to our casual play area is 100% free during store hours. Just ask a staff member upon arrival for table availability!
Do I need to sign up for your weekly events and tournaments?You might need to sign up in advance for specific tournaments and events. Please view our events page for more details on registration requirements, entry fees, and scheduling.